1. Introduction
At Keana, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or use the Keana mobile application and tell you about your privacy rights and how the law protects you.
We do not sell your personal data to third parties, nor do we display advertisements within the app.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data: Includes first name, last name, username or similar identifier.
- Contact Data: Includes email address.
- User Content (Backend Data Storage): Includes journal entries, manifestation goals, and personal reflections. This data is securely stored on our backend servers to provide you with a persistent, cross-device experience.
- Technical & Usage Data: Includes internet protocol (IP) address, login data, device information, operating system, and detailed information about how you use our website and app.
3. App Analytics & Crash Reporting
To improve the Keana app experience and ensure stability, we collect telemetry and diagnostic data:
- Product Analytics (PostHog): We use PostHog to understand user behavior, feature usage, and navigation paths within the app. This helps us refine and improve the manifestation tools we offer.
- Crash Reporting (Crashlytics): We use Crashlytics to automatically collect crash logs, stack traces, and performance metrics if the app encounters an error. This diagnostic data helps our engineering team quickly identify and resolve bugs.
4. Push Notifications
If you opt-in, we collect and securely store your device token to send you timely push notifications, such as daily manifestation reminders and ritual alerts. You can manage or disable these permissions at any time through your device settings.
5. Third-Party Services
Keana integrates with various third-party services to provide a rich experience. These include:
- PostHog & Crashlytics: For app analytics, performance monitoring, and crash reporting as detailed above.
- Pexels API: Used to provide relevant stock images for manifestation content.
- YouTube Embeds: Used to display case studies and success stories.
- App Store / Play Store: For handling app distributions, subscriptions, and basic analytics.
6. How We Use Your Data
We will only use your personal data when the law allows us to, primarily to provide and improve the Keana service, ensure app stability, and communicate with you regarding your account.
7. Your Data Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at [email protected].
8. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager at:
Email address: [email protected]